Privacy Policy

Last Updated: March 26, 2025

This Privacy Policy describes how Plus Vision| Your Satisfaction, Our Guarantee (hereinafter referred to as the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase (the “Site”), or otherwise communicate with us regarding the Site (collectively referred to as the “Services”). For the purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree that your information is collected, used, and disclosed as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users, and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term “personal information” refers to information that identifies or describes you individually, or that can be linked or associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you submit directly through our Services may include:

Contact details: your name, address, phone number, and email address.
Order information: your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: your username, password, security questions, and other information used for account security purposes.
Customer service information: any information you choose to include when communicating with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide certain information. You may choose not to provide such data; however, this may prevent you from using or accessing certain features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do so, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other data about your interactions with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments, prepare your orders, and provide the products or services you have requested, fulfilling our contract with you.

When you visit our Site, open or click on emails from us, or interact with our Services or advertisements, we or the third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits (SDKs), external libraries, and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. Please also refer to the section Third-Party Websites and Links below.

Use of Your Personal Information

Provision of Services and Products:
We use your personal information to provide the Services and fulfill our contract with you. This includes processing payments, preparing orders, sending notifications related to your account and purchases, managing returns or exchanges, creating and maintaining your account, organizing shipments, and other account-related functionalities.
Marketing and Advertising:
We may use your personal information for promotional and marketing purposes, such as sending promotional, advertising, and marketing communications by email, text message, or postal mail, and displaying product or service ads. This may include tailoring our Services and advertising on our Site and other websites.
Security and Fraud Prevention:
We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to create an account, you are responsible for keeping your account credentials secure. We strongly recommend not sharing your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately.
Communications and Service Improvement:
We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond effectively and maintain our business relationship with you.

Cookies

Like many other websites, our Site uses cookies. For details about the cookies we use related to our Shopify store, please see: https://www.shopify.com/legal/cookies.
We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), compile reports and statistics, and better understand user interactions. We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising.

Most browsers accept cookies by default, but you can configure your browser to delete or reject cookies. Please note that deleting or blocking cookies may negatively affect your experience and cause some Services, features, or functions to malfunction or become unavailable. Blocking cookies may also not completely prevent information sharing with third parties, such as advertising partners.

Disclosure of Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual, legitimate, or other purposes as described in this Privacy Policy. Such circumstances may include:

With vendors or third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
With business and marketing partners to show you ads and provide services to you.
When you indicate, request, or consent to the disclosure of certain information to third parties (e.g., to send products or use social media widgets).
With our affiliates or within our corporate group, in our legitimate interest in running a successful business.
In connection with business transactions (e.g., mergers or bankruptcies), to comply with legal obligations, enforce applicable terms of service, and protect or defend our rights and those of others.

We disclose the following categories of personal and sensitive information for the purposes described above:

Category	Recipients
Identifiers (e.g., contact details, order, and account information)	Service providers, business and marketing partners, affiliates
Commercial information (e.g., order data, purchase information, customer support data)	Service providers, business and marketing partners
Internet or similar network activity (e.g., usage data)	Service providers
Geolocation data (e.g., derived from IP address or technical means)	Service providers, affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to third-party websites or online platforms. If you follow links to non-affiliated or third-party sites, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites, nor for the accuracy, completeness, or reliability of their content. Information you share on public or semi-public sites, including social media platforms, may also be visible to others without limitation. Our inclusion of such links does not imply any endorsement unless otherwise stated.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as defined by applicable law) of personal information belonging to minors under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information transmitted to us may not be secure in transit, so we recommend avoiding insecure channels for sensitive or confidential information.

We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights

Depending on your place of residence, you may have some or all of the following rights regarding your personal information:

Right of Access / Knowledge – Request access to personal information we hold about you, including details on how we use and share it.
Right to Deletion – Request deletion of personal information we retain about you.
Right to Correction – Request correction of inaccurate personal information we hold about you.
Right to Portability – Request a copy of your personal information and transfer it to a third party, under certain circumstances.
Restriction of Processing – Request that we stop or limit processing your personal information.
Withdrawal of Consent – Withdraw consent where we rely on it to process your information.
Right to Appeal – Appeal our decision if we deny your request.
Communication Preferences – Unsubscribe from promotional emails via the unsubscribe option. You may still receive non-promotional communications related to your account or orders.

You may exercise these rights as indicated on our Site or by contacting us through the details provided below.
We may need to verify your identity before responding, for example, via your email address or account details. You may also designate an authorized agent to act on your behalf. We will respond in a timely manner as required by law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside your country of residence. Your personal information may also be processed by third-party service providers and partners in other countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or an equivalent contract issued by the competent UK authority, unless the data is transferred to countries providing an adequate level of protection.