🔄 Exchange and Return Policy

At Plus Vison, your satisfaction is our priority. We understand that you may need to exchange or return a product for any reason. That’s why we’ve created a clear and simple exchange and return policy to ensure you have the best shopping experience possible.

Conditions for Exchange or Return

đź“… Timeframe for Exchange or Return:
You have up to 7 calendar days after receiving the product to request an exchange or return. If this period has expired, unfortunately, we will not be able to accept your request.

📦 Product Condition:
The product must be in perfect condition, with its original tags, packaging, manuals, and accessories (if applicable), and must show no signs of use. Products that have been used or damaged cannot be exchanged or returned.

✉️ Exchange or Return Process:
To start the process, please contact us at soporte@contactoplusvision.com.ar.
Our team will guide you through the next steps, whether you wish to exchange the product for another item or return it for a refund.

đź’¸ Shipping Cost:
The return shipping cost will be borne by the customer, except in cases where the product is defective or the exchange is due to an error on our part.

đź’° Refunds:
If your return is approved, the amount paid will be refunded through the same payment method used for the purchase, or as store credit—whichever you prefer.
Refund processing may take up to 10 business days after the return has been confirmed.

Exceptions

  • We do not accept exchanges or returns for customized or made-to-order products.

  • Promotional or clearance items can only be exchanged, not returned.

Our mission is to provide a smooth and transparent shopping experience. If you have any questions, our support team is always ready to help.

📧 Customer Service: soporte@contactoplusvision.com.ar

Thank you for trusting Plus Vision— we’re here to ensure you have the best shopping experience possible.